You are required to be 14 years or older to take up a membership.  

Minors (anyone under the age of 18) must have signed consent from their parent/legal guardian and memberships must be purchased in club. 

There are different club access requirements depending on a minor's age; for full details please refer to the Age Policy in our Terms and Conditions, which you can access in our footer below. 

Fitness First offers a 20% discount for students on full price 3-month, 12-month and 18-month memberships. To access the discount on a student gym membership, bring your student ID for verification when signing up in club. Find out more here. 

To be eligible for a student discount gym membership, you must be:  

• At least 14 years of age 

• A current student at an Australian institution with a valid student ID 

• Have not been a member of Fitness First for 90 days prior to the commencement date of the Offer Period.  

Terms and conditions apply. 

Yes, we offer a free introductory pass which includes access to all gym equipment and classes during staff hours, limited to one Free Pass per person and valid for first-time Fitness First users only.  Terms and conditions apply. 

We offer a range of affordable and flexible memberships. Visit our Memberships page for up-to-date information or visit us in-club. 

Our administration fee is $59 for all clubs. This covers the cost of setting up the membership and direct debit with our third-party billing provider. 

For all new agreements from 3 July 2023, this is an Account Service Fee. This fee is payable each quarter and includes:   

• Account billing services     

• Access management     

• Membership Transfer

For all new agreements from 1 July 2024, this is an Account Service Fee. This fee is payable each quarter and includes:   

• Account billing services     

• Access management     

• Membership Transfer    

Yes you can, we call our hold option Time Freeze. You can freeze your membership up to a maximum of 4 weeks each calendar year at a cost of $5 per week. If you are within minimum term, Time Freeze is not classified as a full payment toward your minimum agreement period.

You can freeze your membership on our App (Download on App Store or Play Store).

If you are unsure of your username and password, tap "Forgot password" and follow the prompts.

To cancel your membership, please contact your club on 1300 55 77 99. Our friendly team will talk through your membership details and discuss all suitable options. 

All memberships are subject to a seven (7) business days cooling off period. Your membership can be cancelled during the cooling off period by speaking to the reception staff at your home club.  

Any membership fees paid will be refunded, with the exception of an administration fee that will be payable unless all membership access cards and merchandise have been returned within seven days of cancelling. 

Please contact Debit Success if your bank details have changed on 1800 812 461, or submit a Payments and Billing Enquiry here.