At Fitness First we are always here to help, please select one of the options below to help us direct your enquiry.


If you have any feedback or questions about our clubs, our website or our service in general, please send us a message by completing our enquiry form.

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How do I become a member?

If you would like more information about membership options, visit our membership page for details.

Once you are ready, you can join us online. Alternatively, you can join us by contacting your local club.

I wish to cancel my membership

Call us on 1300 55 77 99.

I would like to freeze my membership

You may suspend your membership for a minimum of 1 week at a time and cannot exceed 4 weeks per year.

A $5 suspension fee applies per week your membership is on hold. You can complete your time freeze by logging in here Fitness First - Sign In and signing in to your previously created account, or by clicking forgot your password and creating one on the spot.

I have a billing enquiry

If you wish to make a payment over the phone or discuss an overdue account, please call our billing provider, Debit Success, on 1800 681 827 or submit a Payments and Billing Enquiry here.

To freeze your membership, you can do so on our Member Portal. To access the portal for the first time, click ‘Forgot password’ and follow the prompts or submit an App/Member Portal Enquiry here.

For all other membership queries, please contact your local club on 1300 55 77 99

Do you offer corporate memberships?

Learn more about our Corporate Memberships options here.

I have a media enquiry

Please contact our Media Team [email protected].

I have a retail or tenancy enquiry.
I wish to enquire about advertising with Fitness First

Please contact Val Morgan Outdoor for all advertising enquiries.