Contact us

Contact us

How can we help?

At Fitness First we are always here to help, please select one of the options below to help us direct your enquiry.

Your Enquiries

You are looking to become a member

If you would like more information about membership options, visit our membership page for details and also view our membership prices by visiting your club page.

Once you are ready, you can join us online. Alternatively, pop into club or call your club on 1300 55 77 99, select option 1 and use your telephone key pad to enter the first 3 letters of the club name you require. For example, for Randwick Club, enter RAN.

You are looking to cancel your membership

To request cancellation please call 1300 55 77 99 and select option 1 for members and then option 2 (we are available Mon – Fri 9am – 6pm). Alternatively you can visit any club and speak to one of our reception staff.

You are looking to request a change to your membership or update your details

My Fitness First allows you to update your details, freeze your membership, download tax statements and make payments.

To make a payment or discuss an overdue account please call 1300 55 77 99 and select option 1 for members and then option 3.

To contact a club visit our club page or call 1300 55 77 99 and select option 1, then use your keypad to enter the first 3 letters of the club name e.g. RAN for Randwick.

We also have a contact form on this page for all feedback and enquiries. Go to 'Send us a message'.

Corporate Membership Enquiries

Learn more about our Corporate Membership or mail us at [email protected]

Media enquiry

Please contact Fitness First Public Relations on (02) 8437 5373.

Retail or tenancy enquiry

Please contact our Support Office on (02) 8117 2200.

Advertise with Fitness First

To advertise with Fitness First INCLUDING the Fitness First Magazine, please call (02) 8113 5600 or email [email protected]

Fitness First Magazine editorial enquiry

For Fitness First Magazine editorial enquiries, please email the Editor at [email protected]

Send us a message

If you have any feedback or questions about our clubs, our website or our service in general, please send us a message by completing our enquiry form.

Update Your Details

Did you know you can now update your details online? My Fitness First allows you to:

Change your personal details 

Update your payment details, make a payment and view the details of your next payment

Download a tax statement

Freeze your membership if you are unable to use the club

Register or log on to My Fitness First now

Send us a message

Contact a club

Balgowlah Platinum

Shop 67 197-215 Condamine Street

Opening times

Monday to Wednesday

06:00 - 21:30


06:00 - 21:00


06:00 - 20:00


07:00 - 18:00


08:00 - 17:00

Registered Office

Fitness First Australia 
PO Box 715
Bondi Junction
NSW 1355


65 094 778 622

Registered Office