Frequently asked questions

A reduced casual visit rate is applicable for guests of members. Casual rates are $22 per visit, $20 as a guest of a member and $13 for a child's (aged 14-17) casual visit. Casual visit cards of 10 visits may also be purchased at reception.

Been a member for over a year? Join our member benefits program First Club and you can bring a friend for free on weekends! Joining First Club is free for all Fitness First members. Find out more.

When I join can I use all Fitness First clubs throughout Australia?

If you purchase a Passport membership you will have access to all Fitness First clubs throughout Australia, excluding Platinum clubs Balgowlah, Bondi Platinum, Chatswood, George St, Willoughby and Wanda in NSW, Chadstone, Doncaster and QV in Victoria, Mermaid Waters on the Gold Coast and Subiaco in WA.

Passport members can access Platinum clubs by paying a fee of $7.00 per visit.

Platinum and Black Label memberships have access to all clubs in Australia.

Who do I speak to if I have any questions about my membership?

You can contact us:

• at reception of your nearest club
• by calling us on 1300 55 77 99
• via the contact form on this website
• by mailing us your cancellation request in writing (preferably by registered post)

How do I update my personal details and/or account details?

Personal details can be updated through e-Member. Register with e-Member now to update your details and make payments through our secure website.

Alternatively you can contact your club on 1300 55 77 99 or request a change through our feedback form.

Membership options

What membership options are there?

There are several membership categories:

Black Label allows use of all Fitness First health clubs and gym's in Australia (including access to exclusive Black Label facilities in your Home Club only) and limited use of Fitness First clubs and gym's worldwide.

Platinum allows use of all Fitness First health clubs and gym's in Australia (excluding access to Black Label facilities) and limited use of Fitness First clubs and gyms worldwide.

Passport allows use of all Fitness First health clubs and gym's in Australia (including Platinum clubs upon payment of a nominal usage fee per visit)

Home allows use of Home Club gym only.

Off Peak allows access to the Home Club gym with restrictions as to time limits (which may vary from club to club - for details call 1300 557799).

Do you have trial memberships?

Yes, a 1 week 'Starter Membership*' can be purchased online for $29.95. Find out more

Or try a club for free with a 1 day guest pass.

*This membership is restricted to Australian residents who are over 18 years of age.

Can I get a cheaper membership during the day?

We do offer the option of off-peak memberships at a reduced rate. Off-peak times vary from club to club, please contact your local club on 1300 55 77 99 or make an enquiry through our feedback form.

Can my colleagues and I get a corporate membership at Fitness First?

We do offer corporate memberships and this would be discussed on an individual company-by-company basis. Please contact corporatesales@fitnessfirst.com.au and they will be happy to discuss our corporate membership options and other corporate programs with you.

What is First Club?

First Club is our member benefits program. Our members joy exclusive partner offers and competitions – you’ll be amazed at how much you can save. Get an upgrade to the benefits of First Club Gold when you have been with us for a year. Find out more

Payment options

Are there any extra's to pay for, once I've become a member of Fitness First?

There are some great extras available to you once you become a Fitness First member, but don’t forget your membership also includes a lot at no extra cost.

Personal trainers
Get the right support for the longer term with a regular training session with a certified Personal Trainer. There’s no better way to stay motivated and see results. Find out more

ClickFit
ClickFit.com is an online tool that makes it simple to manage your nutrition, set training goals and track your progress. Fitness First members enjoy a FREE 30 day trial. Find out more

Playzone
Our Playzone crèche ensures that your child can enjoy their visit as much as you. With toys, games and activities to suit all ages, your child can relax in the professional hands of qualified and experienced staff. Find a Playzone club

Swimming lessons for swimmers of all levels
Our clubs with Aquatic Centres are staffed by friendly AUSTSWIM qualified teachers who run classes using the latest teaching techniques. Find out more

Express yourself at Dance School
Our Mosman, Carlingford and Monavale clubs offer an exciting dance education program in a variety of styles from Ballet and Tap to Hip Hop and Street Jazz. There’s a dance class for children and adults of all ages. Find out more

How do I pay for my Fitness First membership?

Membership is payable in advance through Direct Debit from your nominated bank account or credit card on a fortnightly basis. Short term memberships can be purchased up front. Unfortunately, fortnightly Direct Debit membership dues cannot be paid in cash but payments can be paid prior to the scheduled Direct Debit date over the counter at reception or via e-Member our secure website.

Note: First time users of e-Member will need to register before use.

Cancelling membership

What happens if I change my mind after signing up?

We offer a 14 day Comfort Guarantee which starts from the date an agreement is formed (or in the case of a new club, the grand opening date).

To cancel your application and agreement, you must tell us that you want to cancel your membership during your 14 day Comfort Guarantee Period.

You can contact us:

• at reception of your nearest club

• by filling in a Departure Form supplied by a customer care manager

• by calling us on 1300 55 77 99

• via the contact form on this website

• by mailing us your cancellation request in writing (preferably by registered post)

We will then cancel your agreement and refund your initial payment less your start up fee (see section 1.5 of your member terms and conditions).

What happens if I wish to cancel my membership after the 14 day comfort guarantee?

You can only cancel your membership prior to the expiry of the Minimum Term for medical, relocation (see next question for more details) or bankruptcy reasons.

What qualifies as medical and relocation reasons?

You must provide documentary proof by a qualified medical practitioner that you are permanently sick or incapacitated from undertaking any exercise regime for a period of 12 months or the remaining terms of your membership (whichever is the longer).

For relocation, you must be moving to an area not within a 15km radius of a Fitness First club, as evidenced by a letter from a real estate agent or employer. If you need to cancel your membership for relocation reasons a $75 exit fee is applicable. For more information see section 3.3 of your member terms and conditions.

How do I cancel my membership after the minimum term has expired?

After the Minimum Term you must give us 2 full fortnights notice (counted from the next direct debit date).

You can contact us:

• at reception of your nearest club
• by filling in a Departure Form supplied by a customer care manager
• by calling us on 1300 55 77 99
• via the contact form on this website
• by mailing us your cancellation request in writing (preferably by registered post)

If you have any outstanding membership fees these must be paid when you cancel your membership. For more information see section 3.4 of your member terms and conditions.

To find out you Minimum Term please refer to your membership agreement.

Membership conditions and considerations

Do I need to be fit to start with?

No. Everyone has to start somewhere! We have members at every level of fitness with all body shapes and sizes. Our equipment can be adjusted to suit your personal needs, and we have classes and activities to suit every member.

Can I choose to transfer my membership to someone else?

You can transfer your membership to another person within the Minimum Term of your agreement. Please note some membership types are not eligible for transfer. Please see section 3.3 of your member terms and conditions for more details.

We do not allow transfers once you have completed the minimum term of your membership.

A transfer fee of $75 is payable by the transferee.

To find out you Minimum Term please refer to your membership agreement.

Can I freeze my membership because I cannot attend the club?

You can freeze your membership in multiples of 1 fortnight, up to a maximum of 6 fortnights each calendar year. Each time freeze period must start and end on your direct debit date.

We will charge you a $10 fee for each fortnight you freeze your membership. The fee can be paid in advance or by direct debit. Time Freeze cannot be backdated.

Please see section 2.5 of your member terms and conditions for more details.

How old do I have to be to join Fitness First?

Membership is limited to persons who are at least 14 years of age. All members who are less than 16 years of age must be supervised by an adult when using club facilities. All membership agreements for children under 18 years of age must be authorised and signed by a legal guardian.

What should I consider before taking out a membership?

You should consider your fitness goals, what type of program would suit you best and how long you are prepared to commit for, taking into account lifestyle and financial commitments. It is a good idea to talk to friends about their experiences, to visit a club before you commit and to read through our member terms and conditions carefully beforehand.

Enquiries and complaints

How do I make a complaint?

We welcome your feedback and will endeavour to assist you with any concerns you may have. If you have a complaint, our club staff are happy to help you with any questions or feedback you have. If you would prefer to speak with a member of the Club management please let our reception team know. If they aren’t immediately available the reception team will ensure you are contacted by them as soon as possible. You can also make a complaint through our feedback form.

If you don’t feel that your complaint has been resolved by your club, you can put your complaint in writing and send it to:

Service Compliance Committee
Fitness First
3/55 Grafton Street
Bondi Junction
NSW 2022 (all letters to the Managing Director are referred to this Board).

Clubs

Do I need to bring in my own towel?

You’ll need to use a towel to wipe off equipment after you’ve finished using it so it stays clean and for the next person. Don’t forget to bring a separate towel if you plan to have a shower after your workout. Towel hire is offered at most clubs for a smalll fee.

What should I wear?

Sportswear and trainers are the best choice for a workout session. Exercise in the clothes you feel comfortable and confident in.

How do I use the lockers?

Your membership card gives you access to the lockers. The SmartCard System is activated as soon as you swipe into the club. Simply swipe your membership card to lock and unlock your chosen locker.

Note: lockers are only available for use during your workout and will automatically open at club closure. While care is taken to ensure the security of our lockers, we can’t accept responsibility for items lost or damaged through theft or misplacement.

Can I use Fitness First clubs internationally?

Passport, Platinum and Black Label membership holders can request a International Passport from the reception desk of their home club. Visits are limited to 30 visits per calendar year and your membership cannot be on Time Freeze whilst travelling overseas.

Where are your Platinum clubs located?

We currently have 11 Platinum clubs:

In NSW:
Balgowlah Platinum
Bondi Platinum
Chatswood Platinum
George St Platinum
Wanda Platinum
Willoughby Platinum

In VIC:
Chadstone Platinum
Doncaster Platinum
QV Platinum

In WA:
Subiaco Platinum

In QLD:
Mermaid Waters Platinum

Find out more about one of our clubs

Which clubs have swimming pools?

We have 12 clubs with swimming pools:

In NSW:
Chatswood Platinum
Sylvania
Dee Why
St Leonards
Carlingford
Campbelltown
Rockdale
Willoughby Platinum

In QLD:
Lutwyche
Mermaid Platinum

In VIC:
Bayside

In WA:
Cannington

How can I find out which classes are on at what time?

Check out our group exercise class finder.

What are your club operating hours during public holidays?

View our 2012 public holiday operating hours.

Which clubs have Playzone childminding facilities?

We have 65 clubs with Playzone facilities:

In NSW:
Balgowlah
Bondi
Bondi platinum
Castle hill
Carlingford
Chatswood plat.
Cronulla
Dee why
Erina fair
Five dock
Granville
Hornsby
Kotara
Lane cove
Macquarie
Maroubra
Miranda
Mona vale
Mosman
Newtown (coming in Nov 2011)
North Ryde
Norwest
Nth Strathfield
Park St, Sydney
Penrith
Randwick
Rockdale
St Leonards
Sylvania
Tuggerah
Willoughby Plat.
Wollongong

In ACT:
Deakin

In QLD:
Carindale
Indooroopilly
Lutwyche
Mermaid Waters
Mt Gravatt
Robina
Southport
Springwood
Toowong
Wynnum

In VIC:
Bayside
Brighton
Chadstone Plat.
Chadstone Tafe
Doncaster
East malvern
Essendon
Glen Waverley
Knox city
Nunawading
Richmond

In WA:
Balga
Cannington
Floreat
Innaloo
Jindalee
Myaree
Subiaco plat.

In SA:
Hindmarsh
Holden Hillv Marion
Payenham

What happens if I lose something in the changing rooms?

Let reception know as soon as possible. We can check if someone’s handed it in, but we can’t be held responsible for mislaid items.

Do I need ID to enter the club?

Every Fitness First member gets their own membership card - bring it with you every time you visit the club. If you’ve forgotten your card, you’ll need to have photo ID.

What should I eat before an exercise session?

You need enough fuel to give you maximum energy for your workout, but not so much that you’re weighed down or end up with a cramp. Wait at least two hours after a big meal, but don’t exercise on a totally empty stomach either. It’s fine to consume a light snack before you exercise, but give your stomach at least 30 minutes to settle before you do. A carbohydrate snack like a banana, an energy bar or a slice of bread (no topping) is the best choice for fuelling your body for exercise.

Note: We highly recommend anyone partaking in extreme weightloss activities consults with their doctor beforehand.

Who can I ask if I have trouble using the equipment?

Our green-shirted Fitness Team are there to help answer your questions - please ask away if you gets stuck.

Can my children wait in the club?

For security reasons, children can only wait in the club if accompanied by an adult who’s seated with them. Some of our clubs have Playzone childminding facilities.

Do I need to drink more when exercising?

Replenishing your body with water whenever you sweat or exercise is absolutely vital. Sweating allows the body to maintain its core temperature, but if you don’t drink enough fluid to replace what you’ve lost, your body will overheat and you’ll probably feel fatigued, or even end up with a headache or an upset stomach.

The minimum amount of water you should drink in a day is eight glasses, and even more if you’re exercising. If you have an exercise session coming up, drink lots of water in the hours leading up to your workout, as well as immediately before, during and after your workout. A variety of energy drinks and snacks are available to purchase at the club.

What if I lose my membership card?

Just let reception know and they’ll issue a new one.

Personal trainers

How do our personal trainers work in our clubs?

The Personal Trainers in our clubs run their own businesses. The benefit of this to our members is that there is a wide variety of services offered at different price points. Find out more, or make an enquiry. Alternatively contact the Personal Training Manager at a club near you.