Yes you can. A reduced Casual Visit rate is applicable for guests of members. Casual rates are $18 per visit, $15 as a guest of a member and $10 for a child's Casual Visit. Casual Visit cards of 10 visits may also be purchased at reception.

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When I join can I use all Fitness First clubs throughout Australia?

If you purchase a Passport membership you will have access to all Fitness First clubs throughout Australia, excluding Platinum clubs, Bondi Platinum, Chatswood Platinum in Sydney, QV Platinum in Victoria and Mermaid Waters on the Gold Coast.

Passport members can access Platinum clubs by paying a nominal fee [$5.00] per visit.
Platinum memberships have unrestricted access to all clubs in Australia.

Who do I speak to if I have any questions about my membership?

All enquiries are dealt with on a personal basis so please feel free to approach a member of staff at your home club who will be happy to help, or point you in the direction of a senior member of staff.

You can also call your club on 1300 55 77 99 or email your enquiry to: enquiries@fitnessfirst.com.au.

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How do I update my personal details and/or account details?

Personal details can be updated on-line by logging in and registering through our e-Member extranet. Please click here to register with e-Member now to update your details and make payments through our on-line secure web payments system.

Membership options

What membership options are there?

There are several membership categories:

Black Label allows use of all Fitness First health clubs and gym's in Australia (including access to exclusive Black Label facilities in your Home Club only) and limited use of Fitness First clubs and gym's worldwide.

Platinum allows use of all Fitness First health clubs and gym's in Australia (excluding access to Black Label facilities) and limited use of Fitness First clubs and gyms worldwide.

Passport allows use of all Fitness First health clubs and gym's in Australia (including Platinum clubs upon payment of a nominal usage fee per visit)

Home allows use of Home Club gym only.

Off Peak allows access to the Home Club gym with restrictions as to time limits (which may vary from club to club - for details call 1300 557799).

Are there any special offers on joining fees when becoming a member of Fitness First?

Each month a new promotion is run, to find out what special deals are currently running you will need to speak to a Membership Consultant at a club. To find a club near you click here.

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Do you have trial memberships?

Yes, a 2 week 'Starter Membership' can be purchased on line through this web site for $29.00 or $39.00 for Platinum clubs - just click here. These memberships are restricted to Australian residents who are over 18 years of age. Should you decide to become a member of Fitness First, on your 1^st visit the cost of the Starter Membership will be reduced off your Joining Fee.

Note: Some time restrictions may apply in busier clubs.

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Can I get a cheaper membership during the day?

Fitness First offers the option of off-peak memberships at a reduced rate. Off-peak times vary from club to club, please contact your local Fitness First club and ask to speak to a Membership Consultant.

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Can my colleagues and I get a corporate membership at Fitness First?

We do offer corporate memberships and this would be discussed on an individual company-by-company basis. Please contact the National Corporate Consultant Kuben Naido on kubennaido@fitnessfirst.com.au he will be happy to discuss our current corporate rates with you.

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Payment options

How much does membership cost? What are my payment options?

Fees vary according to the membership category and from club to club. You can make advance payments of membership dues by continuous direct debit. There are two options of membership:

Premier is fortnight-to-fortnight continuous payment plan (can be cancelled with 4 weeks written notice from next direct debit date)

Lifestyle is a minimum of 26 full calendar fortnightly payments. (Please note this membership type cannot be cancelled without incurring a financial penalty within the minimum term).

Alternatively, you can choose to purchase a 1, 2, 3 or 6 month option (Home only) or a 12 month option (Home/Passport).

Are there any extra’s to pay for, once I’ve become a member of Fitness First?

There are some additional costs. These are for optional facilities and services such as specialist workout classes, sun beds, and crèche facilities [where available]. As a member of Fitness First you will be able to take advantage of our many free benefits such as free DVD/Video hire and much more.

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How do I pay for my Fitness First membership?

Membership is payable in advance through Direct Debit of either your bank account or credit card on a fortnightly basis. Short term memberships can be purchased up front. Unfortunately, fortnightly Direct Debit membership dues cannot be paid in cash but payments can be paid prior to the scheduled Direct Debit date over the counter at reception or via e-Member.

Note: First time users of e-Member will need to register before use.

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Cancelling membership

What happens if I change my mind after signing up?

We offer a Comfort Guarantee. This is a 7 day cooling off period which starts from the date a contract is formed (or in the case of a new club, the grand opening date). To cancel your application and contract, you must tell us in writing (preferably on the form supplied by Fitness First) that you want to cancel your membership during your Comfort Guarantee Period. We will then cancel your contract and refund your initial payment less your administration fee (as per outlined on your member contract).

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What happens if I wish to cancel my membership after the 7 Day cooling off period?

You can only cancel your membership prior to the expiry of the Minimum Term for medical or relocation reasons (see next question for more details)

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What qualifies as medical and relocation reasons?

You must provide documentary proof by a qualified medical practitioner that you are permanently sick or incapacitated from undertaking any exercise regime for a period of 12 months or the remaining terms of your membership (whichever is the longer).

For relocation, you must be moving to an area not within a 30km radius of a Fitness First club, as evidenced by a letter from a real estate agent or similar agent.

How do I cancel my membership after the minimum term has expired?

After the Minimum Term you must give us 4 weeks written notice (counted from the next direct debit date) preferably using the required form supplied by Fitness First and available at the club.

It is preferable that you make an appointment to see the Customer Care Manager (CCM) who will help you fill out the paperwork. If you can't make an appointment, you need to put your request to cancel your membership in writing to the CCM preferably at your home club (where you joined originally). You can do this via email, letter or fax and it's recommended you follow up with the CCM to ensure your notice of cancellation has been received by the club. Please note: we ask that you do not use the website enquiry form as your way to cancel as we do require a signature or equivalent to complete the transaction. In addition, if any of the network engines fail, the email cannot be traced. Thankyou.

Financial penalties may apply. For explanation of the Minimum Term, please refer to your contract.

Membership conditions and considerations

Can I choose to transfer my membership to someone else?

You can choose to transfer your membership contract to someone you introduce to the club (who has not been a member of Fitness First for at least three months). In this case the departure fee will be waived, although other relevant fees will apply for the new member e.g. administration fee. If you do not choose this option, a departure fee will be charged depending upon the number of fortnights/months left on the contract.

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Can I freeze my membership because I cannot attend the club?

You may apply to freeze your membership for a minimum of 4 weeks [in multiple of 2 weeks] or one month [depending on what is applicable] to a maximum of 14 weeks/3 months per calendar year. Time Freeze applications must be completed 14 days prior to the commencement of the time freeze. A fee of $10.00 for each fortnight/$20.00 per month is payable in advance at time of application. Time Freeze cannot be backdated.

Click here to see the membership terms and conditions, and refer to clause 19 for Time Freeze rules.

How old do I have to be to join Fitness First?

Membership is limited to persons who are at least 14 years of age. All members who are less than 16 years of age must be supervised by an adult when using club facilities. All membership agreements for children under 18 years of age must be authorised and signed by a legal guardian.

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What should I consider before taking out a membership?

You should consider your fitness goals, what type of program would suit you best and how long you are prepared to commit for, taking into account lifestyle and financial commitments. It is a good idea to talk to friends about their experiences, to visit a club before you commit and to read through the Membership Terms & Conditions carefully beforehand.

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Enquiries and complaints

How do I make a complaint?

We welcome your feedback and will endeavour to assist you with any concerns you may have. I

f you have a complaint, this will be forwarded to the relevant Head of Department e.g. PT/Group Fitness, within the club who will contact you to discuss it. Should you feel that it has not been resolved effectively, it may be escalated to the Club General Manager (CGM).

If you would like it addressed further, you should put your complaint in writing and send it to:
Service Compliance Committee
Fitness First
3/55 Grafton Street
Bondi Junction
NSW 2022 (all letters to the Managing Director are referred to this Board).

Clubs

Can I use Fitness First clubs internationally?

Passport and Platinum membership holders can request a reciprocal rights visit card from the reception desk of their home club. Visits are limited to 30 visits per calendar year and your membership cannot be on Time Freeze whilst travelling overseas.

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Where are your Platinum clubs located?

We currently have 5 Platinum clubs:

Bondi Junction, Chatswood and Willoughby in Sydney

QV Village in Melbourne and

Mermaid Waters on the Gold Coast.

For more details on all our clubs, please click here to go to the club search.

Which clubs have swimming pools?

NSW:
Sylvania, Dee Why, St Leonards, Carlingford, Campbelltown, Rockdale.

QLD:
Lutwyche.

VIC:
Bayside.

WA:
Cannington.

How can I find out which classes are on at what time?

Click here to find out class timetable information for each club.

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Personal trainers

How do our personal trainers work in our clubs?

The Personal Trainers in our clubs run their own business. The benefit of this to our members is that there is a wide variety of services offered at different price points. To log an enquiry please click here. Alternatively contact the Personal Training Co-ordinator at a club near you.

Click here to search for your local club.

Equipment sales

Does Fitness First sell new or used gym equipment?

From time to time, pre-owned equipment sales do occur. Click here for more information, or to register an on-line enquiry.

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Careers

How do I get a job at Fitness First?

Click here to go to the Fitness First Careers page for a list of all current employment opportunites at Fitness First around Australia.

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Offer Extend on the Easter Equipment Sale!

click here to find out more about the extended post Easter sale in your state

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2008 Public Holidays Hours
Click here to view Fitness First's 2008 Public Holiday hours

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Bootcamp

Bootcamp courses across Australia - We Feel Your Pain - We celebrate your gain - Join today!

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Join E-member today

E-member allows gym members to manage thier own personal details. Sign up today

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