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Unlock seamless gym access through the Fitness First app
Fitness First is transitioning gym access exclusively to the Fitness First App - no more access cards! Currently, Digital Access is available at select locations below, with plans to roll it out across all clubs soon.
Available exclusively to Fitness First members
Download the app now! Check out our FAQs below for help with logging in.
Clubs using Digital Access
If your club isn’t listed, you’ll still need your access card for entry until Digital Access is implemented.
NSW
Setting Up Digital Access
What do I need to do?
Download the Fitness First App and log in with the username and password you used when you joined Fitness First.
The app will then walk you through a short one-off setup.
I'm new to Fitness First - how do I set up Digital Access?
Download the Fitness First App and log in with the username and password you created when you joined.
The app will walk you through setup from there.
Watch the safety induction.
Upload your profile photo.
Register your device.
Turn on Bluetooth (iPhone) or NFC (Android), and Location, when the app asks.
Your phone is then ready to get you into the club. It takes about three to four minutes, and you only do it once.
I already use the Fitness First App - what do I need to do?
Update the Fitness First App to the latest version from the App Store or Google Play.
Open the app and log in if you're asked to.
Tap the Digital Access card on the home screen.
Complete the steps the app shows you.
Turn on Bluetooth (iPhone) or NFC (Android), and Location, when the app asks.
If you've already watched the safety induction or uploaded a profile photo, you won't be asked to do them again.
Can I set it up later?
Yes, tap Set Up Later during onboarding and come back to it any time from the Digital Access card on the home screen.
Why do I need to watch the safety induction?
The induction covers how to train safely in the club, including outside staffed hours. It takes a couple of minutes, you only do it once, and it needs to be finished before Digital Access can be switched on.
Why do I need to upload a profile photo?
Your photo helps our club team confirm your membership when you're in the club.
Why do I need to register my device?
Registering links your phone to your membership, so only your phone can get into the club with your account.
How long does setup take?
About three to four minutes, and you only do it once.
Getting into the Club
How do I get into the club?
There are two ways, and you can use whichever suits you.
Tap your phone on the reader:
Hold your phone just in front of the light on the reader until it turns green.
Press in the app:
Open the Fitness First App, move close enough to the reader that it changes to “nearby” then tap the padlock.
What does “Nearby” mean?
It means Digital Access is ready. The card in the app stays locked until your phone finds the reader, then changes to “Nearby” so you can then tap it.
Where are the readers?
During staffed hours - the reader on the front desk. Outside staffed hours - the reader at the 24/7 entry.
I’ve got a new phone - how do I move Digital Access across?
Log in on the new phone and the app will ask whether you want to register it instead. You can do this twice in any 28-day period.
You can be logged in on more than one device, but Digital Access only works on the registered one.
If you need to change device again, contact us.
Do I need an internet connection?
Press in app needs an internet connection. If you’re offline, have poor reception at the door, or your data is turned off - use Tap on reader instead.
Tap on Reader works without an internet connection.
Why does the app need Bluetooth, NFC and Location?
Bluetooth (iPhone) and NFC (Android) are how your phone talks to the reader at the door.
Location confirms you’re at the club when you tap in.
Why does Location need to be set to “Always”?
Setting Location to Always gives the best performance when you tap at the reader. It can work on a lower setting, but you may notice delays.
Is my location tracked?
Location is checked only at the moment you open a Fitness First door, to confirm you’re at the club. You can read more in our privacy policy.
Your data is only used during entry, it is never stored or shared.
My phone is asking whether to keep allowing location - what should I choose?
Every so often, your iPhone checks whether you still want an app to use your location in the background. You’ll see a message showing where the Fitness First App has used your location recently, with two choices.
Choose “Always Allow”.
Digital Access uses your location to find the reader when you tap. With Always, it works fastest. If you choose Only While Using, you may find it slower to get into the club, or that it doesn’t work unless you open the app first.
If you’ve already chosen Only While Using, you can change it back at any time: Settings → Privacy & Security → Location Services → Fitness First App → Always.
Is my personal information secure?
Digital Access uses secure authentication and encrypted communication with the readers in your club.
Your Account and the App
How do I download the Fitness First App?
The Fitness First App is available on Google Play and the App Store.
Log in with the username and password you created when you joined Fitness First.
What's my username?
Your username is the email address you used when you joined Fitness First.
To check or update it, contact us.
How do I log in if I've forgotten my password, or never set one?
Log in with the username and password you created when you joined Fitness First. If you don't have a password, or can't remember it:
Open the Fitness First App.
Tap Forgot password.
Enter your email address.
If there's an account with that email address, you'll receive an email with instructions to set a new password.
Open the email and follow the link. You have 60 minutes to use it.
Set your new password.
Go back to the Fitness First App and log in with your email address and new password.
If that doesn't fix it, speak to your club team or contact us.
How do I reset my password?
On the login screen, tap Forgot password and enter your email address. If there's an account with that email address, you'll receive an email with instructions to set a new password.
The link in my password reset email has expired
Request a new password from the login screen and we'll send a fresh email. Once it arrives, you have 60 minutes to use the link.
I didn't receive a password reset email
Check your spam, junk and promotions folders for an email from Fitness First.
If that doesn't fix it, speak to your club team or contact us.
I see an “account issue” error
This can happen when something has changed on your membership. If it’s still showing after 24 hours, speak to your club team or contact us.
How do I unlock my account?
Too many unsuccessful login attempts will lock your account.
Go to UNLOCK.
Tap Unlock account and follow the steps.
Once unlocked, you can reset your password and log in.
Why can't I find the Fitness First App in the app store?
The Fitness First App needs Android 10 or higher, or iOS 14 or higher. If your device is older, the app won't appear in your store. Update your device and try again.
If it can't be updated, speak to your club team or contact us.
Can I use the Fitness First App Digital Access on my Apple Watch?
No - this feature is unavailable
Can't Get In?
Nothing happens when I tap my phone on the reader
Hold your phone just in front or on the light on the reader and give it a couple of seconds.
iPhone - Digital Access needs Bluetooth and Location. Check they are on, and that you’ve allowed the Fitness First App to use them.
Android - Digital Access needs NFC. Check it’s on and try again.
If that doesn’t fix it, speak to your club team or contact us.
The reader doesn’t turn green, or my Digital Access card won’t activate
The card only wakes up when your phone finds the reader. The Digital Access card will change to “Nearby” when the phone successfully finds the reader. Until then it stays locked.
Move closer and wait a few seconds.
Check Bluetooth (iPhone) or NFC (Android) is on.
Check Location is on.
Close the app and open it again.
If that doesn’t fix it, speak to your club team or contact us.
My Digital Access says “unsuccessful”
When an unlock doesn’t work, the app shows you why. Read the message before you try again - it tells you what to do next.
“No access to this location” Your membership doesn’t include entry to this club. If you think that’s wrong, speak to your club team or contact us.
“Door unavailable” You’re at a 24/7 door during staffed hours. Use the reader near reception instead.
“Something went wrong” Something went wrong at our end. Close the app and open it again, then try once more. If it happens again, note down the error code shown under the message and quote it when you speak to your club team or contact us.
My Digital Access is disabled
If your Digital Access has been disabled, an error message underneath will give you the reason for it being disabled. Follow the prompts in the error message to resolve.
If that doesn’t fix it, speak to your club team or contact us.
Apple Pay opens when I tap my iPhone
That’s your phone reacting to the reader, not a problem with your membership - your Digital Access still works. To stop it happening:
Open Settings.
Tap Face ID & Passcode and enter your passcode.
Scroll to Allow Access When Locked.
Turn Wallet off.
I’ve finished setup and it still isn’t working
Close the app completely and open it again.
Check everything in the list at the top of this page.
Check you are connected to the internet.
Give it a few moments to refresh.
If that doesn’t fix it, speak to your club team or contact us.
I have a different issue, or nothing here worked
Speak to your club team or contact us.
How do I turn on Bluetooth, NFC or Location?
Bluetooth (iPhone) - Settings → Bluetooth → turn on. NFC (Android) - Settings → search NFC → turn on. Location (iPhone) - Settings → Privacy & Security → Location Services → turn on, then set the Fitness First App to Always. Location (Android) - Settings → Location → turn on.
If you said no to a permission when you first opened the app, you can switch it back on the same way - find the Fitness First App in your phone’s app list and turn the permission on. Then reopen the app.
Bluetooth doesn’t appear in my Fitness First App settings (iPhone)
Two things cause this:
The app never asked for Bluetooth permission, because it wasn’t granted the first time you opened it.
Screen Time is blocking the request. Go to Settings → Screen Time → Content & Privacy Restrictions → Bluetooth Sharing and make sure the Fitness First App is allowed.
If that doesn’t fix it, speak to your club team or contact us.
The app sent me to settings, but I can’t find Bluetooth there (iPhone)
There are two separate Bluetooth settings on an iPhone, and the app can only send you to one of them.
Letting the Fitness First App use Bluetooth - this is the screen the app takes you to. Settings → Fitness First App → Bluetooth → on.
Turning Bluetooth on for your phone - the app can’t take you here. Swipe down from the top-right of your screen for Control Centre and tap the Bluetooth icon or go to Settings → Bluetooth → on.
If that doesn’t fix it, speak to your club team or contact us.
A permission is missing from my Fitness First App settings (Android)
Android handles this differently to iPhone - there’s no separate Bluetooth permission for apps. The ones that matter are:
Nearby devices - lets the app find the reader. Settings → Apps → Fitness First App → Permissions → Nearby devices → Allow.
Location - Settings → Apps → Fitness First App → Permissions → Location → Allow all the time.
NFC - a system-wide switch rather than an app permission. See “How do I turn on Bluetooth, NFC or Location?” above.