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Member Update: The Member Portal has been retired and is no longer accessible. You can continue to manage your membership and access services through the Fitness First App. For any enquiries, please contact your local club.
Download the Fitness First App
Put yourself first with the Fitness First App
View class timetables
and save your favourite clubs.
Book Reform Pilates
and Les Mills Ceremony Classes.
Find Personal Trainers
who can help you achieve your specific fitness goals.
Freeze membership
with ease.
Frequently Asked Questions
How do I download the Fitness First App?
The Fitness First App is available to download on Google Play and the App Store. You can find and download the App by using the links below:
Simply login with the username and password you created when you joined Fitness First. By completing this step, you can simply log in and start using the Fitness First App straight away after downloading.
What’s my username?
Your username is the email address you used when you joined Fitness First. If you need to check your email address or update it, please contact us.
How do I log in to the Fitness First App?
You can access the Fitness First App with your username and password you set up when you joined. If you don't remember your password or you did not set up a password, then follow these steps:
Download the app if you haven't already
Open the Fitness First app
Click “Setup account” link to set up your password.
Enter your email address
If there’s an account with your email address, you’ll receive an email with instructions to set up a new password.
Log into the app using your email address and the password you have just created.
If you can’t reset your password, please contact us so we can help.
How do I reset my password?
On the Fitness First App login page, click the ‘Forgot your password?’ link and submit your email address. If there’s an account with your email address, you’ll receive an email with instructions to set up a new password.
The link in the password reset email has expired
You can resend the password reset email by requesting a new password on the Fitness First App login page. Once you receive the email, you will have 60 minutes to reset your password.
I didn’t receive a password reset email
Please check your spam/junk/promotions or other email folders for a password reset email from Fitness First. If you still can’t see the email in your inbox, please contact us so we can help.
I see an “account issue” error
This might happen if something has changed on your account. If the message is still appearing after a 24 hour period, please contact us.
How do I unlock my account?
Too many unsuccessful login attempts on the Fitness First App will cause your account to lock.
To unlock your account, follow the instructions below:
Visit the login page.
Click the 'Unlock account' link and follow the directions to unlock your account.
Once your account is unlocked, you will be able to reset your password and log in to the Fitness First App.
I have a different issue or the troubleshooting above hasn’t worked for me
Contact us and we’ll get back to you.
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