Here are some questions you may have about your SQUAD registration. Please take time to read through carefully as it forms an agreement between you and Fitness First Australia Pty Limited.
Meeting our minimum age
You must 18 years or older to participate in the SQUAD program.
Receiving a refund
You will receive a refund if we cancel the program, or the law requires us to refund the fee.
What if I cannot participate in SQUAD and I have paid?
You can either transfer to the next round of SQUAD, or with a medical certificate, we will refund you. A full refund is only available if you let us know in writing prior to the commencement of the program. After the prior to the commencement of the program your refund will be prorated.
Promising you are in good health
By agreeing to these terms and conditions, you promise us that you are in good physical condition and you know of no medical reason why you cannot or should not participate.
What if I cannot participate in a in-club SQUAD training session?
You can either substitute this for a video workout or join in another FGT or Group Fitness class offered at the club.
Do I need to book in for the SQUAD social workout?
Yes, you will need to book in with your SQUAD leader. At the halfway mark, we’ll be running an exclusive training session for SQUAD participants. Each club will register a SQUAD team to compete. The session is designed to push your limits in a friendly, competitive environment with the support of your squad behind you. Your SQUAD leader will give you all the information you need in Week 1.
Can I change from Transformation to High Performance or vice versa?
Yes, but we will require 3 working days notice prior to the commencement of the program to ensure you receive the correct nutrition and workout plans. Once the program has started you are unable to transfer.
If I purchase SQUAD Plus (2 PT sessions) how long do I have to complete these sessions?
For best results we recommend you do both sessions in your first week. You must complete these by the end of week 2 of the program. The PTM from your club will contact you to book these sessions.
*This document should be read in conjunction to the existing terms and conditions displayed on the Fitness First Australia Pty Limited webpage which can be accessed at https://www.fitnessfirst.com.au/policies-and-legal/terms-and-conditions/