COVID-19 HEALTH AND SAFETY INFORMATION

In NSW or Victoria? Login to the Fitness First member portal and upload your COVID-19 Digital Certificate here

Read below for more information about providing proof of vaccination.

OUR COMMITMENT 

The health and safety of our members and staff remains our top priority. That’s why we follow strict safety measures and cleaning protocols, so our members can continue to be supported in their physical and mental wellbeing in our clubs.

INCREASED CLEANING

  • Thorough cleaning of all equipment by both professional cleaners and staff on the gym floor and following the conclusion of Group Exercise classes

  • No shared equipment unless disinfected between uses

  • Increased COVID-19 education programs across all clubs

HYGIENE

  • Hygiene stations placed nearby high-touch areas offering hand sanitiser, medical grade disinfectant for use and sanitising gym wipes

  • Our staff have undertaken Australian Government training modules on COVID-19

  • Cash free purchases at Reception

SOCIAL DISTANCING

  • Repositioned equipment where possible

  • Introducing new Group Exercise class procedures, including hygiene stations at studio entry and exits, and additional time between classes for cleaning and sanitisation

YOUR COMMITMENT

At this time, community is more important than ever. You can help us and your fellow members, stay safe and healthy by following these guidelines.

  • Do not attend the gym if you’re feeling unwell

  • Adhere to our strict ‘no towel, no train’ policy 

  • Take responsibility for social distancing measures by adhering to dedicated floor markings, avoid congregating prior to Group Exercise classes starting, respect capacity rules and use only the equipment that is available

  • Thoroughly wipe down all equipment before and after use, using the antibacterial wipes provided

  • Please bring your own mat when attending Group Exercise classes

  • Always swipe into the club, this will enable more accurate attendance records

  • Please be respectful to team members who are enforcing procedures

NSW & Victoria Additional Safety Measures

In line with the latest NSW and Victorian Government announcement, we’ll be observing the following measures in our NSW and VIC clubs;

  • In accordance with Government requirements, members and visitors must be fully vaccinated against COVID-19, or provide sufficient evidence of a medical exemption, to be able to enter a Fitness First club in Victoria. Please see below for more information about how to provide proof of vaccination or if a medical exemption applies to you.

  • In NSW, Group Exercise classes are capped at 20 people per class. A token system is in place to manage capacity (more information below).

  • In accordance with Government requirements, members and visitors must wear a face mask unless engaging in physical exercise. 

  • Mandatory QR code check-in upon entry via the Service NSW or Service Victoria app.

NSW & Victoria Safety & Vaccination FAQs

Are clubs in NSW and VIC open?   

Clubs across NSW are now open. Clubs in Victoria will open from 6pm, Friday 29 October. Click here to find your nearest club and view opening hours. 

Is there any impact on opening hours? Is 24/7 open?

Fitness First clubs will reopen with normal operating hours, including 24/7 access. Please click here to find your nearest club and view opening hours.

Which areas of the clubs are closed?

In line with the State Government guidelines, spas will remain closed for the time being.

Are Play Zones open? What restrictions are in place?

Most Play Zones will reopen as normal. Please call 1300 55 77 99 to check with your local club regarding opening hours and policies. 

Is Swim School running as normal?

While our Swimming Pools will be open, Swim School will not be running until further notice. 

What is the process for Group Exercise?

In NSW, Group Exercise classes are capped at 20 people per class. A token system is in place to manage capacity. If you wish to participate in a Group Exercise class, you will need to collect a token from Reception upon arrival. 

Tokens will be issued up to 30 minutes prior to the class start time (only one token per member) and are cleaned and sanitized after each use. Studio doors will open 10 minutes prior and tokens are collected by the instructor. If you wish to participate in two classes in a row, you will need to go back to Reception after the first class finishes to collect another token. 

We ask members to please be kind to our instructors who will be enforcing these guidelines. 

Why has a token system been implemented for classes in NSW, rather than the previous online booking system?

Where government restrictions to class capacities are applicable, a token system will be temporarily introduced to manage capacity until class restrictions are lifted. We have also added a significant number of additional classes to the timetable to offer more options for our members. 

The prior experience with an online booking system saw widespread issues with missed attendance, resulting in many members missing out on a spot and meant classes were running significantly below full capacity. 

The restrictions with which we are reopening are challenging. Please be assured that in electing to implement tokens rather than reinstate online bookings, our only priority was to ensure the fairest possible system that allows more members to get into more classes, more often. 

We understand this process is not ideal and may not suit everyone. If you feel more comfortable returning to the gym when restrictions have eased, please be reminded you are welcome to extend your complimentary membership freeze.

How do I provide proof of my vaccination status?

Before your first visit back to the gym, you will need to provide your COVID-19 Digital Certificate or proof of medical exemption as per the current State Government guidelines. Your membership card will not work until proof of vaccination has been received.

There are two ways you can provide proof of vaccination; 

  1. Login to the Fitness First member portal and follow the steps to upload your COVID-19 Digital Certificate online. If you are a 24/7 member and wish to visit the gym outside of staffed hours, you will need to follow this process prior to your first visit.

  2. If you would prefer not to upload your certificate online, bring it with you on your first visit and our Reception team will sight and verify in person. 

How do I login to the member portal for the first time?

  1. Click here and follow the prompts log in using the email address connected to your Fitness First membership.

  2.  If it’s your first time logging in, click “Unlock account?” at the bottom of the page and follow the prompts.

  3. Once you’re logged in, don’t forget to save the page to your browser.

I’m having trouble logging into the member portal and/or uploading my COVID-19 Digital Certificate.

Make sure the email address used to login to the member portal is the same address we have on your membership file. If you have forgotten your password, or you’re logging in for the first time and need to create one, click ‘Forgot your password?’ and follow the prompts. 

For further assistance, contact our team on [email protected]. Alternatively, bring your certificate with you when visiting the gym during staffed hours for our Reception team to verify in person.

I’m not currently vaccinated, what does this mean for me?

In-line with the current Public Health Advice issued by the NSW and Victorian Governments, members in these states are required to be fully vaccinated against COVID-19 or provide proof of medical exemption in order to access and train at our clubs. 

I’ve had both COVID-19 vaccinations but the Medicare app isn’t displaying my certificate.

More information about how to get a record of your COVID-19 vaccination can be found here.

I’ve had my first dose of the COVID-19 vaccine, am I able to return to the gym?

In-line with the current Public Health Advice issued by the NSW and Victorian Governments, members in these states are required to have had both doses of the COVID-19 vaccine in order to access and train at our clubs.

If you would like to extend your membership freeze while awaiting your second dose, please contact us on 1300 55 77 99 or [email protected]

Who will be able to see my health information?

The collection and use of your uploaded document is for the sole purpose of validating your vaccination status. Your data will be handled in accordance with our Privacy Policy.

Where can I get information about COVID-19 vaccines?

The latest news and information about COVID-19 vaccines can be found on the Government’s website here.

I don’t intend on getting vaccinated, what does this mean for me?

In-line with the current Public Health Advice issued by the NSW and Victorian Governments, members in these states are required to be fully vaccinated against COVID-19 or provide proof of medical exemption in order to access and train at our clubs.

If you wish to extend your membership freeze or cancel your membership, please contact us on 1300 55 77 99 or [email protected].

I am medically exempt from the COVID-19 vaccine.

You must provide evidence of your medical exemption in order to access and train at our clubs. More information about medical exemption can be found here.

I’m not intending to be vaccinated and wish to cancel my membership.

To arrange cancellation, please contact our team on 1300 55 77 99.

Are Fitness First staff members and Personal Trainers vaccinated against COVID-19?

As per the current Government guidelines, all Fitness First staff and Personal Trainers working in our NSW and VIC clubs are fully vaccinated against COVID-19. 

How are you ensuring that only fully vaccinated people are entering the club?

To access a Fitness First club in NSW and Victoria, members will need to provide their COVID-19 Digital Certificate in order for their membership card to work. Access will be denied for any person who has not provided proof of vaccination or medical exemption. 

I’m not yet fully vaccinated but I’m intending to be vaccinated soon, can I extend my membership freeze period?

If you are intending to be vaccinated or waiting for your second dose, our team can arrange for your membership freeze period to be extended. Please call us on 1300 55 77 99 or [email protected].

How do I contact someone to discuss membership billing?

If you have a membership billing query that is not covered here, contact our team at [email protected].

Membership Billing

What happens to my contract term during Government closures?

During Government closure periods your membership is placed on a complimentary freeze and you are not charged for the days your club is closed. As your membership payments are paused, your minimum contract term remains unchanged.

I was charged just before we went into lockdown, what will happen with this payment?

A credit has automatically been applied to your future membership dues. This will be drawn on when the clubs reopen and billing resumes.

I was debited an amount that isn’t my usual payment, what is this for?

Since reopening our clubs, we have charged a pro rata amount for the days the club has been open, along with your regular fortnightly or weekly payment.

General Health and Safety

How is Fitness First protecting members and staff?

The health and safety of our members and staff is our top priority. That’s why our clubs follow strict safety measures and cleaning protocols to ensure you can train with confidence. In addition to increased cleaning and hygiene practices, Fitness First is observing all State Government guidelines. You can read more about our health and safety measures above.

What happens if there is a COVID-19 case in a club?

Fitness First follows all state Government health recommendations and guidelines in relation to this matter. The relevant state Health Department will inform Fitness First if an individual who visited our clubs has tested positive for COVID-19. 

Fitness First will provide the state Health Department with the details of all members, guests and staff. The relevant state Health Department will contact members who are required to self-isolate or monitor for symptoms as a result of potentially being in contact with the member. The club will undergo a thorough process of deep cleaning, in addition to the increased daily cleaning, and then be cleared by the Health Department for reopening.

Do I need to wear a mask?

In some states face masks may be required to be worn indoors. Please refer to current State Government guidelines for more information.