COVID-19 HEALTH AND SAFETY INFORMATION

Clubs across NSW are now open. Clubs in Victoria will open from 6pm, Friday 29 October. Click here to find your nearest club and view opening hours. 

Fitness First clubs will reopen with normal operating hours, including 24/7 access. Please click here to find your nearest club and view opening hours.

In line with the State Government guidelines, spas will remain closed for the time being.

Most Play Zones will reopen as normal. Please call 1300 55 77 99 to check with your local club regarding opening hours and policies. 

While our Swimming Pools will be open, Swim School will not be running until further notice. 

In NSW, Group Exercise classes are capped at 20 people per class. A token system is in place to manage capacity. If you wish to participate in a Group Exercise class, you will need to collect a token from Reception upon arrival. 

Tokens will be issued up to 30 minutes prior to the class start time (only one token per member) and are cleaned and sanitized after each use. Studio doors will open 10 minutes prior and tokens are collected by the instructor. If you wish to participate in two classes in a row, you will need to go back to Reception after the first class finishes to collect another token. 

We ask members to please be kind to our instructors who will be enforcing these guidelines. 

Where government restrictions to class capacities are applicable, a token system will be temporarily introduced to manage capacity until class restrictions are lifted. We have also added a significant number of additional classes to the timetable to offer more options for our members. 

The prior experience with an online booking system saw widespread issues with missed attendance, resulting in many members missing out on a spot and meant classes were running significantly below full capacity. 

The restrictions with which we are reopening are challenging. Please be assured that in electing to implement tokens rather than reinstate online bookings, our only priority was to ensure the fairest possible system that allows more members to get into more classes, more often. 

We understand this process is not ideal and may not suit everyone. If you feel more comfortable returning to the gym when restrictions have eased, please be reminded you are welcome to extend your complimentary membership freeze.

Before your first visit back to the gym, you will need to provide your COVID-19 Digital Certificate or proof of medical exemption as per the current State Government guidelines. Your membership card will not work until proof of vaccination has been received.

There are two ways you can provide proof of vaccination; 

1. Login to the Fitness First member portal and follow the steps to upload your COVID-19 Digital Certificate online. If you are a 24/7 member and wish to visit the gym outside of staffed hours, you will need to follow this process prior to your first visit.

2. If you would prefer not to upload your certificate online, bring it with you on your first visit and our Reception team will sight and verify in person. 

1. Click here and follow the prompts log in using the email address connected to your Fitness First membership.

2.  If it’s your first time logging in, click “Unlock account?” at the bottom of the page and follow the prompts.

3. Once you’re logged in, don’t forget to save the page to your browser.

Make sure the email address used to login to the member portal is the same address we have on your membership file. If you have forgotten your password, or you’re logging in for the first time and need to create one, click ‘Forgot your password?’ and follow the prompts. 

For further assistance, contact our team on [email protected]. Alternatively, bring your certificate with you when visiting the gym during staffed hours for our Reception team to verify in person.

In-line with the current Public Health Advice issued by the NSW and Victorian Governments, members in these states are required to be fully vaccinated against COVID-19 or provide proof of medical exemption in order to access and train at our clubs. 

More information about how to get a record of your COVID-19 vaccination can be found here.

In-line with the current Public Health Advice issued by the NSW and Victorian Governments, members in these states are required to have had both doses of the COVID-19 vaccine in order to access and train at our clubs.

If you would like to extend your membership freeze while awaiting your second dose, please contact us on 1300 55 77 99 or [email protected]. 

The collection and use of your uploaded document is for the sole purpose of validating your vaccination status. Your data will be handled in accordance with our Privacy Policy.

The latest news and information about COVID-19 vaccines can be found on the Government’s website here.

In-line with the current Public Health Advice issued by the NSW and Victorian Governments, members in these states are required to be fully vaccinated against COVID-19 or provide proof of medical exemption in order to access and train at our clubs.

If you wish to extend your membership freeze or cancel your membership, please contact us on 1300 55 77 99 or [email protected].

You must provide evidence of your medical exemption in order to access and train at our clubs. More information about medical exemption can be found here.

To arrange cancellation, please contact our team on 1300 55 77 99.

As per the current Government guidelines, all Fitness First staff and Personal Trainers working in our NSW and VIC clubs are fully vaccinated against COVID-19. 

To access a Fitness First club in NSW and Victoria, members will need to provide their COVID-19 Digital Certificate in order for their membership card to work. Access will be denied for any person who has not provided proof of vaccination or medical exemption. 

If you are intending to be vaccinated or waiting for your second dose, our team can arrange for your membership freeze period to be extended. Please call us on 1300 55 77 99 or [email protected].

If you have a membership billing query that is not covered here, contact our team at [email protected].

During Government closure periods your membership is placed on a complimentary freeze and you are not charged for the days your club is closed. As your membership payments are paused, your minimum contract term remains unchanged.

A credit has automatically been applied to your future membership dues. This will be drawn on when the clubs reopen and billing resumes.

Since reopening our clubs, we have charged a pro rata amount for the days the club has been open, along with your regular fortnightly or weekly payment.

The health and safety of our members and staff is our top priority. That’s why our clubs follow strict safety measures and cleaning protocols to ensure you can train with confidence. In addition to increased cleaning and hygiene practices, Fitness First is observing all State Government guidelines. You can read more about our health and safety measures above.

Fitness First follows all state Government health recommendations and guidelines in relation to this matter. The relevant state Health Department will inform Fitness First if an individual who visited our clubs has tested positive for COVID-19. 

Fitness First will provide the state Health Department with the details of all members, guests and staff. The relevant state Health Department will contact members who are required to self-isolate or monitor for symptoms as a result of potentially being in contact with the member. The club will undergo a thorough process of deep cleaning, in addition to the increased daily cleaning, and then be cleared by the Health Department for reopening.

In some states face masks may be required to be worn indoors. Please refer to current State Government guidelines for more information.