train with confidence
To ensure you can continue to train with confidence, our Fitness First clubs follow an extensive range of safety measures and hygiene procedures.
what we're doing
The health and safety of our members and staff remains our top priority. That’s why we follow strict safety measures and cleaning protocols, so our members can continue to be supported in their physical and mental wellbeing in our clubs.
Increased Cleaning
- Thorough cleaning of all equipment by both professional cleaners and staff. On the gym floor and following the conclusion of any class
- No shared equipment unless disinfected between uses
- Increased COVID-19 education programs across all clubs
Safety Measures
- Hygiene stations placed nearby high-touch areas offering hand sanitiser, medical grade disinfectant for use and sanitising gym wipes
- Our staff have undertaken Australian Government training modules on COVID-19
- Closing water bubblers (bottled water will remain available to purchase)
- Cash free purchases at Reception
- In NSW and VIC, members required to wear a mask when entering or the club or when you are not exercising and it is our strong preference that members agree to taking a temperature check upon arrival
Social Distancing
- Repositioned equipment where possible, as well as introducing clear floor markings and more signage to help members and staff maintain 1.5 metres social distancing in all areas of the club
- Introducing new Group Exercise class procedures including no member interaction or sharing of equipment, hygiene stations at studio entry and exits, and additional time between classes for cleaning and sanitisation
- Decommissioning every other piece of cardio equipment to ensure a 1.5 metre distance can be kept. This includes bikes in Cycle Studios.
- In VIC, meeting our patron limit and density requirements to maintain 4m2 per person
- In NSW, Group Fitness capacity reduced to 30 people maximum.
Keeping each other safe
At this time, community is more important than ever. You can help us and your fellow members, stay safe and healthy by following these guidelines.
- Do not attend the gym if you’re feeling unwell
- Our strict ‘no towel, no train’ policy is in place
- We ask that you take responsibility for social distancing measures by adhering to dedicated floor markings, avoid congregating prior to Group Exercise classes starting, respect capacity rules and use only the equipment that is available
- Don't arrive more than 5 minutes prior to you booking, to ensure that we adhere to social distancing capacity
- Thoroughly wipe down all equipment before and after use, using the antibacterial wipes provided
- We encourage you to bring your own mat when attending Group Exercise classes
- Always swipe into the club, this will enable more accurate attendance records
- Please be respectful to team members who are enforcing procedures
Frequently asked questions
How is Fitness First protecting members and staff?
At Fitness First, the safety of our members and staff is our number one priority. We have put an extensive range of protective measures in place (as listed above). These include (but not limited to); increased cleaning specifications, hygiene stations placed in every area of the club, adhering to social distancing guidelines, a strict “no towel, no train policy” and closure of non-essential areas.
In addition, our staff have completed the Australian Government COVID-19 Infection and Prevention Control training, and will be issued with optional masks, disposable gloves and extensive cleaning kits ready for use.
Do I need to wear a mask?
What are the procedures for Group Exercise classes?
Group Exercise classes will be capped in order to maintain appropriate social distancing. This will differ by class and by club. To make things easier, we have introduced an online booking system so you can secure your spot ahead of time.
In addition, class times will be spaced at least 15 minutes apart to allow for cleaning and sanitisation. On arrival, please avoid congregating around the studio entry.
Class programming has been re-designed to avoid member interaction and sharing of equipment. We ask that members adhere to social distancing guidelines by following the floor markings within the studio for the duration of the class.
Finally, we recommend you bring your own mat, particularly when attending Yoga and Pilates classes. Please bring only the essentials (towel, water bottle).
Wearing a mask is your choice and not mandatory according to the Federal Government. Some of our staff may wear masks.
How will you do contact tracing?
It’s important that you swipe into the club when visiting. This will allow us to trace when you have entered and left the club, should the data be required by the Department of Health. We also encourage members to download the Government COVIDSafe app.
What happens if there is a COVID-19 case in club?
Fitness First follows all State Health recommendations and guidelines in relation to this matter. The relevant State Health Department will inform Fitness First if an individual who visited our clubs has tested positive for COVID-19. Fitness First will provide the State Health Department with the details of all members, guests and staff. The relevant State Health Department will contact members who are required to self-isolate or monitor for symptoms as a result of potentially being in contact with the member.
The Fitness First club will undergo a thorough process of deep cleaning, in addition to the increased daily cleaning, and then be cleared by the Health Department for reopening.
What is the capacity of volume of people allowed within the club?
These will vary and change depending on State regulations, check out the Member Service Information page for more information. We will also keep you informed as these changes are made on social media and via email.
How can we reduce risk of Coronavirus (COVID-19)
The World Health Organisation (WHO) recommends hygiene and other measures to reduce the general risk of infection:
- Frequently cleaning hands by using alcohol-based hand rub or soap and water
- When coughing and sneezing cover mouth or nose with flexed elbow or tissue - throw tissue away immediately and wash hands
- Avoiding close contact with anyone who has a fever or cough
- If you have a fever, cough and difficulty breathing seek medical care early and share previous travel history with your healthcare provider.
This situation is evolving and we ask members to continue to check the below websites for the latests updates and guidance:
Where can I get more information about Coronavirus?
For more information on COVID-19 please visit Australian Government Department of Health or contact the National Health Information line on 1800 020 080
I don’t feel comfortable returning to the gym yet.
During the enforced closure, we’ve been here with you online, keeping you motivated to stay active with our online workouts and fitness inspiration.
Our clubs are reopening, but the great news is you can also continue working out with your favourite instructors in the comfort of your home at no charge. Visit the Fitness First Facebook page for live workouts, wellness advice and recipes. Or download our free kubofit app for more at home workouts.
We value every member and understand that everyone’s circumstances are different, especially during this difficult time. Please reach out to your local club so we can help you stay active. For all information about your membership please view our Member Service Information page.
I have a question about my membership, where can I get information?
Visit the Member Service Information page for more information about membership or speak with your local club team